Coffee’s for Closers…Not Quarter-end Desperados

It is a commonly-known fact that Sales Reps under pressure will often go to extraordinary means to reach quotas at the end of calendar cycles. This behaviour is a rinse and repeat process that has become part of the fabric of the universal Sales Reps’ culture.  Whilst this ‘strategy’ often successfully delivers the ‘over the […]

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Keeping your best agents for the Cancellations Team?  Really?

My business partner & I recently met up with a friend we’d not seen in a few months.  As we were catching up, we were telling him about the new management consulting business we’ve started centred around our expertise in delivering customer growth.  Clearly, the customer experience has to be at the centre of the […]

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It’s All About the Customer – right? – Clearly not!

This week’s report by the Ombudsman Service (PDF) paints a pretty poor picture of Customer Service delivery in the UK. In fact, it’s a damning indictment.. It’s time we changed our approach to customer experience, from the board room down.

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LTS and DWG announce strategic partnership

Lift the Stones, and Digital Works Group announce a strategic partnership which brings customer-focused Service & Operations expertise to enable customers improve performance of all aspects of their customer experience journey.

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Brighter Connections

Lift The Stones, the Management, Service & Operations professionals announce a partnership arrangement with Brighter Connections Group

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Experience surpasses mere knowledge!